Trust and privacy
Privacy Policy
Effective August 9, 2026 · Notice version 1.0
1. Who this policy covers
This policy describes the public website and contact process operated by Teravance Intelligence in Alberta, Canada. Catalyst customer information is governed by separate account notices and agreements.
2. Information we collect
When you submit an inquiry, we collect the fields you provide: inquiry type, name, business name, work email, optional phone, team size, optional province or territory, message, contact preference, and consent choices. We also retain a reference number, submission time, processing status, and limited security information used to prevent abuse. We do not intentionally retain complete HTTP request headers or include contact-form contents in analytics.
3. Why we use it
- To review, route, and respond to your inquiry.
- To arrange requested services or discuss Catalyst.
- To provide updates only when you separately choose marketing consent.
- To prevent spam, secure the service, investigate failures, and maintain an operational audit trail.
- To meet applicable legal, accounting, and dispute-resolution obligations.
4. Consent and choices
Privacy consent is required so we can respond. Marketing consent is optional and is never required to submit an inquiry. You may withdraw marketing consent or ask us to correct or delete eligible information by contacting the privacy owner.
5. Sharing and service providers
Access is limited to designated Teravance sales, operations, and administrative roles. We may use carefully selected hosting, email, backup, and security providers to process information for the purposes above. Providers receive only the access required to perform their service and must protect the information. We do not sell or rent inquiry information.
6. Retention
Our intended baseline is to delete unqualified or abandoned inquiries after 90 days and delete or anonymize closed inquiries after 24 months, unless a continuing business, contractual, legal, or security reason requires a different period. Backups expire on their normal protected rotation, so deletion from immutable backups may be delayed until expiration.
7. Safeguards
We use HTTPS, server-side validation, request limits, abuse controls, restricted access, consent evidence, protected backups, and audit events appropriate to the sensitivity of the information. No Internet service can promise absolute security.
8. Your access and correction rights
You may ask whether we hold personal information about you, request access or correction, withdraw consent where applicable, or challenge our handling of it. We will verify identity before acting and explain any lawful limitation.
9. Contact the privacy owner
Email privacy@teravanceintelligence.ca. Please do not include passwords, banking data, identification documents, or other confidential records in ordinary email. We will arrange a safer channel if necessary.
10. Changes
We will update the effective date and notice version when this policy materially changes. This policy is an engineering and operational statement and is subject to final legal review.