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Responsible disclosure

Security Contact

Last reviewed August 9, 2026

Report potential vulnerabilities to security@teravanceintelligence.ca. Do not use the sales inquiry form for security reports.

What to include

Please avoid

What you can expect

We aim to acknowledge a credible report within two business days, assess severity, preserve evidence, and provide periodic updates when practical. Timelines for a repair depend on risk and complexity. We do not currently offer a bug bounty or promise payment.

Sensitive reports

Ordinary email is not appropriate for secrets, credentials, customer records, or exploit data that could cause harm. Begin with a minimal description and ask us to arrange a protected exchange method.

Immediate safety

If you believe an account is actively compromised, stop using the affected session and contact the designated support route. This page is not an emergency service.